Decision
Should I build a custom ERP/CRM or buy an established platform?
Short answer
Buy an established platform for the large majority of cases — ERP/CRM is a mature software category with real depth behind the established options. Build custom only when your operational process is genuinely non-standard.
Leans yes if
- —Your operational workflow is a real point of differentiation the established platforms actively fight against
- —You've outgrown what configuration/customization on an existing platform can express
Leans no if
- —Your process is close enough to standard that an established platform's configuration options cover it
- —You want the ecosystem of integrations, support, and updates that come with a mature platform
Go deeper
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