Use Case
Email Triage & Routing
Sort a shared inbox by intent and urgency automatically instead of everything landing in one queue.
The problem
A shared inbox (support, sales, ops) becomes an undifferentiated queue where urgent messages sit next to newsletters with no automatic prioritization.
How we'd approach it
Incoming email is classified by intent and urgency and routed to the right person or queue, with genuinely urgent messages flagged instead of buried by volume.
Typical stack
Related
FAQs
What if it misclassifies an urgent message?
Classification rules are tuned against your actual inbox and reviewed before going live, and the system is designed to err toward flagging borderline cases rather than silently deprioritizing them.
Have a project in mind?
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