Use Case
WhatsApp Business Automation
Handle order status, FAQs, and booking requests over WhatsApp without a person on the other end for every message.
The problem
In markets where WhatsApp is the primary customer channel, a growing message volume means either hiring more people to reply or leaving customers waiting.
How we'd approach it
An AI layer answers common questions and handles structured requests (order status, booking, catalog queries) directly in WhatsApp via the Business API, escalating to a human the moment a request falls outside what it can confidently handle.
Typical stack
Related
FAQs
Does this replace WhatsApp customer service staff entirely?
No — it handles the repetitive share of the volume (status checks, FAQs, basic bookings) and hands off anything ambiguous or sensitive to a person, with the conversation history attached.
Does this need WhatsApp's official Business API?
For anything beyond a single phone number handled manually, yes — the official Business API is what makes reliable automation and multi-agent handoff possible.
Have a project in mind?
Tell us what you're trying to automate or build — we'll reply with next steps, not a sales pitch.